{"id":32502,"date":"2025-12-18T15:45:27","date_gmt":"2025-12-18T21:45:27","guid":{"rendered":"https:\/\/reseller.lat\/?p=32502"},"modified":"2025-12-18T15:47:40","modified_gmt":"2025-12-18T21:47:40","slug":"zendesk-adquiere-unleash","status":"publish","type":"post","link":"https:\/\/reseller.lat\/?p=32502","title":{"rendered":"Zendesk adquiere Unleash para integrar IA generativa a su oferta"},"content":{"rendered":"\n

En un comunicado, se dio a conocer que Zendesk<\/a> adquiere Unleash para consolidar su oferta de soluciones empresariales. Con un modelo de RAG basado tanto en permisos como en una serie de integraciones<\/strong>, a trav\u00e9s de canales clave para acelerar el impacto en soporte interno.<\/p>\n\n\n\n

Cabe destacar que la propuesta de valor de Unleash, se basa en una soluci\u00f3n de b\u00fasqueda a nivel empresarial impulsada por inteligencia artificial (IA).<\/strong> Que est\u00e1 dise\u00f1ada para conectar el conocimiento, entre distintos sistemas y ofrecer un servicio al empleado m\u00e1s inteligente.<\/p>\n\n\n\n

\n

\u201cA medida que las organizaciones adoptan inteligencia artificial, se deben replantear el c\u00f3mo se brinda soporte interno a los empleados. Esto es algo que se vuelve cr\u00edtico para el negocio, es as\u00ed que la adquisici\u00f3n de Unleash genera alto valor\u201d, afirm\u00f3 Shashi Upadhyay, presidente de Producto, Ingenier\u00eda e IA para Zendesk.<\/p>\n<\/blockquote>\n\n\n\n

De esta manera, Zendesk adquiere Unleash para ofrecer un soporte al empleado m\u00e1s r\u00e1pido e inteligente, facilitando el acceso y uso del conocimiento. Con la seguridad y la privacidad como su prioridad, ya que la IA se integra directamente dentro de todos los flujos de trabajo.<\/strong><\/p>\n\n\n\n

Es decir, se pueden entregar respuestas basadas en permisos desde las propias plataformas de la organizaci\u00f3n. <\/strong>As\u00ed los empleados acceder\u00e1n a una soluci\u00f3n de autoservicio din\u00e1mica con una transici\u00f3n fluida a expertos humanos, cuando sea necesario para mejorar la experiencia.<\/p>\n\n\n\n

Para consolidar su portafolio Zendesk adquiere Unleash<\/strong><\/h2>\n\n\n\n

A trav\u00e9s de este movimiento, con el que Zendesk adquiere Unleash; el primero capitaliza sus canales de colaboraci\u00f3n cotidianos.<\/strong> Debido a que la IA respeta, tanto los permisos de datos como las pol\u00edticas de seguridad de cada empresa, por esto las respuestas son m\u00e1s precisas.<\/p>\n\n\n\n

Con ello, las organizaciones pueden confiar en el cumplimiento de los est\u00e1ndares<\/strong>, a esto se debe sumar la unificaci\u00f3n del conocimiento de los sistemas corporativos. Es decir, se pueden conectar con la gesti\u00f3n de casos, automatizaci\u00f3n y an\u00e1lisis, para resolver incidentes internos.<\/p>\n\n\n\n

\n

\u201cDicha adquisici\u00f3n, se alinea directamente con nuestra misi\u00f3n de hacer que la informaci\u00f3n sea accesible y accionable justo donde ocurre el trabajo. Nuestra tecnolog\u00eda de b\u00fasqueda y recuperaci\u00f3n basada en IA ayudar\u00e1 a las empresas a ser m\u00e1s productivas\u201d, acot\u00f3 Itay Itzhaki, cofundador y CEO de Unleash. <\/p>\n<\/blockquote>\n\n\n\n

Es as\u00ed como Zendesk<\/a> adquiere Unleash, para ayudar al sector productivo en la resoluci\u00f3n de incidencias internas y automatizar consultas rutinarias. <\/strong>En consecuencia, se reducen costos y la complejidad del soporte al empleado, todo eso con una mejor experiencia a nivel interno.<\/p>\n\n\n\n

A manera de conclusi\u00f3n, la integraci\u00f3n de Unleash en los flujos de servicio al empleado del proveedor complementa su propuesta de valor. <\/strong>Finalmente se extienden las capacidades de inteligencia artificial, gobernanza y procesos operativos tanto a nivel interno como externo.<\/p>\n\n\n\n

\"Zendesk<\/figure>\n","protected":false},"excerpt":{"rendered":"

En un comunicado, se dio a conocer que Zendesk adquiere Unleash para consolidar su oferta de soluciones empresariales. Con un modelo de RAG basado tanto en permisos como en una serie de integraciones, a trav\u00e9s de canales clave para acelerar el impacto en soporte interno. Cabe destacar que la propuesta de valor de Unleash, se […]<\/p>\n","protected":false},"author":3,"featured_media":32503,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102,61],"tags":[3131,416,3133,3130,180,2171,183,3135,1375,3132,3134,3129,1308],"class_list":["post-32502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-esnoticia","category-todas-las-noticias","tag-adquisicion","tag-cumplimiento","tag-experiencia-de-colaborador","tag-gen-ai","tag-ia","tag-inteligencia-artifcial","tag-inteligencia-artificial-generativa","tag-itay-itzhaki","tag-optimizacion-de-procesos","tag-servicio-al-empleado","tag-shashi-upadhyay","tag-unleash","tag-zendesk"],"yoast_head":"\nZendesk adquiere Unleash para integrar IA generativa a su oferta<\/title>\n<meta name=\"description\" content=\"En un comunicado, se dio a conocer que Zendesk adquiere Unleash para consolidar su oferta 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