{"id":32549,"date":"2025-12-30T13:18:21","date_gmt":"2025-12-30T19:18:21","guid":{"rendered":"https:\/\/reseller.lat\/?p=32549"},"modified":"2025-12-30T13:22:17","modified_gmt":"2025-12-30T19:22:17","slug":"predicciones-tecnologicas-2026-de-genesys","status":"publish","type":"post","link":"https:\/\/reseller.lat\/?p=32549","title":{"rendered":"Predicciones Tecnol\u00f3gicas 2026 de Genesys se basan en IA"},"content":{"rendered":"\n

Como parte de las predicciones tecnol\u00f3gicas 2026 de Genesys<\/a>, se hace \u00e9nfasis en que la inteligencia artificial se volver\u00e1 ag\u00e9ntica, humana y estrat\u00e9gica.<\/strong> En este sentido, la compa\u00f1\u00eda se\u00f1ala que dicha tendencia pasar\u00e1 de las fases piloto hacia una integraci\u00f3n m\u00e1s estrat\u00e9gica.<\/p>\n\n\n\n

Uno de los principales beneficios de la IA de agentes, es la orquestaci\u00f3n aut\u00f3noma as\u00ed como los modelos de acci\u00f3n, que permiten impulsar nuevas estrategias de negocio.<\/strong> De este modo, es posible tomar mejores decisiones e incluso consolidar iniciativas de desarrollo de talento.<\/p>\n\n\n\n

\n

\u201cDurante 2026, se espera que los CIO se centren en \u00e1reas estrat\u00e9gicas tales como: ingenier\u00eda de contexto y bases de datos confiables. Adem\u00e1s de orquestaci\u00f3n de agentes y gobernanza de inteligencia artificial, donde la disponibilidad de los datos ser\u00e1 clave\u201d, dijo Trevor Schulze, CIO en Genesys.<\/p>\n<\/blockquote>\n\n\n\n

Entre las predicciones tecnol\u00f3gicas 2026 de Genesys , se menciona que aquellas organizaciones y empresas m\u00e1s avanzadas establecer\u00e1n mecanismos de supervisi\u00f3n.<\/strong> Para garantizar que los ecosistemas de IA de agentes operen con mayor confiabilidad, con esto sean m\u00e1s eficientes.<\/p>\n\n\n\n

Despu\u00e9s de un a\u00f1o de experimentaci\u00f3n con inteligencia artificial generativa, la gran mayor\u00eda de las empresas enfrentan diferentes dificultades. Para vincular la tecnolog\u00eda con resultados financieros, con alrededor de un 95\u202f% de los pilotos a\u00fan no logran acelerar su rentabilidad.<\/strong><\/p>\n\n\n\n

\n

\u201cA medida que la inteligencia artificial se integre en toda la operaci\u00f3n de negocio, las \u00e1reas de recursos humanos van a definir c\u00f3mo colaboran humanos y estos sistemas. Dicha funci\u00f3n ser\u00e1 cr\u00edtica para articular y ejecutar estrategias de fuerza laboral\u201d, acot\u00f3 Eva Majercsik, Chief People Officer (CPO) de Genesys.<\/p>\n<\/blockquote>\n\n\n\n

Adopci\u00f3n de IA empresarial destaca en predicciones tecnol\u00f3gicas 2026 de Genesys<\/strong><\/h2>\n\n\n\n

Por otro lado, la capacitaci\u00f3n ser\u00e1 una tendencia estrat\u00e9gica en la retenci\u00f3n de talento, esto se revel\u00f3 en las predicciones tecnol\u00f3gicas 2026 de Genesys<\/a>. En este sentido, una de las recomendaciones es desarrollar una plantilla con mentalidad \u201cAI-first\u201d<\/strong>, esto a nivel interno.<\/p>\n\n\n\n

As\u00ed, el desaf\u00edo a nivel de talento no ser\u00e1 la contrataci\u00f3n sino la reinvenci\u00f3n de los modelos de integraci\u00f3n. Todo a medida que la IA redefine las descripciones de los puestos, en tiempo real, as\u00ed la ventaja del \u00e1rea de recursos humanos (RH) radica en la optimizaci\u00f3n de procesos.<\/strong><\/p>\n\n\n\n

\n

\u201cLa nueva generaci\u00f3n de sistemas actuar\u00e1 con prop\u00f3sito, transformando la comprensi\u00f3n en acci\u00f3n mediante los Modelos de Acci\u00f3n Extensa (LAM). Con esto, se marca un ascenso de la inteligencia artificial de agentes, que permite interactuar mejor con el mundo\u201d, se\u00f1al\u00f3 Glenn Nethercutt, Chief Technology Officer (CTO) en Genesys.<\/p>\n<\/blockquote>\n\n\n\n

De este modo, el aprendizaje dejar\u00e1 de ser un beneficio para convertirse en una expectativa de desempe\u00f1o<\/strong>, con formaci\u00f3n centrada en IA integrada en cada funci\u00f3n. Como parte de las predicciones tecnol\u00f3gicas 2026 de Genesys, tambi\u00e9n se destaca la adopci\u00f3n de los agentes de IA.<\/p>\n\n\n\n

Finalmente, los l\u00edderes m\u00e1s visionarios van a tratar a la transparencia no como una casilla de verificaci\u00f3n de cumplimiento, sino como una ventaja estrat\u00e9gica. <\/strong>A trav\u00e9s de la que se puede integrar confianza, en cada toma de decisi\u00f3n y un uso responsable basado en la innovaci\u00f3n.<\/p>\n\n\n\n

\n

\u201cSe trata de un cambio que va m\u00e1s all\u00e1 de la automatizaci\u00f3n, ya que se crea un tejido vivo y autorregulado que unifica datos, IA y personas. Por esto, la inteligencia artificial impulsar\u00e1 la orquestaci\u00f3n, gobernanza as\u00ed como la propia \u00e9tica que la definir\u00e1\u201d, concluy\u00f3 Olivier Jouve, Chief Product Officer (CPO) de Genesys.<\/p>\n<\/blockquote>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Como parte de las predicciones tecnol\u00f3gicas 2026 de Genesys, se hace \u00e9nfasis en que la inteligencia artificial se volver\u00e1 ag\u00e9ntica, humana y estrat\u00e9gica. En este sentido, la compa\u00f1\u00eda se\u00f1ala que dicha tendencia pasar\u00e1 de las fases piloto hacia una integraci\u00f3n m\u00e1s estrat\u00e9gica. Uno de los principales beneficios de la IA de agentes, es la orquestaci\u00f3n […]<\/p>\n","protected":false},"author":3,"featured_media":32550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102,61],"tags":[2586,1242,2579,3182,850,3183,180,3104,111,2849,2174,2036,3184,2011,3181],"class_list":["post-32549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-esnoticia","category-todas-las-noticias","tag-agentic-ai","tag-capacitacion","tag-desarrollo-de-talento","tag-eva-majercsik","tag-genesys","tag-glenn-nethercutt","tag-ia","tag-ia-de-agentes","tag-inteligencia-artificial","tag-inteligencia-artificial-de-agentes","tag-olivier-jouve","tag-recursos-humanos","tag-rh","tag-talento-especializado","tag-trevor-schulze"],"yoast_head":"\nPredicciones Tecnol\u00f3gicas 2026 de Genesys se basan en IA<\/title>\n<meta name=\"description\" content=\"En las predicciones 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