{"id":32708,"date":"2026-02-04T18:38:33","date_gmt":"2026-02-05T00:38:33","guid":{"rendered":"https:\/\/reseller.lat\/?p=32708"},"modified":"2026-02-04T18:42:05","modified_gmt":"2026-02-05T00:42:05","slug":"zendesk-anuncio-un-nuevo-directivo","status":"publish","type":"post","link":"https:\/\/reseller.lat\/?p=32708","title":{"rendered":"Zendesk anunci\u00f3 un nuevo directivo global de operaciones"},"content":{"rendered":"\n

Con un comunicado, Zendesk<\/a> anunci\u00f3 un nuevo directivo para sus operaciones en el mercado global, se trata de Craig Flower. Qui\u00e9n dar\u00e1 seguimiento a la transformaci\u00f3n de la firma, para consolidarse como una entidad impulsada por inteligencia artificial.<\/strong><\/p>\n\n\n\n

El objetivo es acelerar dicha transici\u00f3n, para mejorar el trabajo en equipo entre cada uno de los departamentos<\/strong>, para brindar un mejor servicio al cliente. Con este puesto, el directivo ser\u00e1 responsable de fortalecer la presencia de la empresa en el mercado.<\/p>\n\n\n\n

\n

\u201cSin duda, la inteligencia artificial est\u00e1 redefiniendo el futuro del servicio al cliente ya que exige un cambio radical en velocidad y eficiencia. Sobre todo para todas aquellas empresas, que buscan sobresalir en sus respectivos mercados\u201d, dijo Tom Eggemeier, CEO de Zendesk.<\/p>\n<\/blockquote>\n\n\n\n

De esta manera, Zendesk anunci\u00f3 un nuevo directivo global para habilitar una serie de procesos m\u00e1s modernos y eficientes. Partiendo del concepto de que la estrategia es importante, sin embargo la ejecuci\u00f3n permite generar alto valor<\/strong> y diferenciadores.<\/p>\n\n\n\n

As\u00ed otra de las prioridades del nuevo directivo ser\u00e1 impulsar, tanto la alineaci\u00f3n como la ejecuci\u00f3n para obtener los resultados fijados.<\/strong> Ya que esto permitir\u00e1 brindar un alto nivel de atenci\u00f3n al usuario, eso en colaboraci\u00f3n con todo su ecosistema de negocio. <\/p>\n\n\n\n

\n

\u201cEn la actualidad, los COOs de la industria de TI combinan enfoque al cliente, con estrategias de negocio, tecnolog\u00eda y excelencia operativa. Al respecto, la empresa tiene el plan correcto as\u00ed como un gran impulso; por eso estamos ampliando lo que ya funciona\u201d, mencion\u00f3 Flower.<\/p>\n<\/blockquote>\n\n\n\n

Para ser m\u00e1s competitivo Zendesk anunci\u00f3 un nuevo directivo global<\/strong><\/h2>\n\n\n\n

Debido a que Zendesk anunci\u00f3 un nuevo directivo global, se reafirma el alto nivel de compromiso de la compa\u00f1\u00eda con el servicio al consumidor.<\/strong> Algo que se extiende a lo largo de todas sus \u00e1reas de negocio, para as\u00ed acelerar su transici\u00f3n hacia la propia IA.<\/p>\n\n\n\n

La incorporaci\u00f3n de Craig Flower refleja la constante transformaci\u00f3n de la empresa, bajo un enfoque centrado en la inteligencia artificial.<\/strong> En el \u00e1mbito profesional, este nuevo directivo, cuenta con una amplia experiencia dentro de la industria de las TIC.<\/p>\n\n\n\n

\n

\u201cCabe destacar que Craig es un gran l\u00edder, que mantiene un compromiso incansable con nuestra base instalada, operaciones y transformaci\u00f3n. As\u00ed se enfocar\u00e1 en unir a los equipos de trabajo, para convertir nuestra visi\u00f3n en resultados medibles y crear valor\u201d, acot\u00f3 Eggemeier.<\/p>\n<\/blockquote>\n\n\n\n

Tambi\u00e9n se debe tener en cuenta, que Flower previamente se desempe\u00f1\u00f3 como el director de Informaci\u00f3n (CIO) en la propia empresa.<\/strong> Es as\u00ed como, Zendesk<\/a> anunci\u00f3 un nuevo directivo global, que viene a renovar e impulsar sus estrategias de desarrollo.\u00a0<\/p>\n\n\n\n

Parte de la carrera profesional del ejecutivo, contempla cargos en otras empresas del nivel de TriNet y Hewlett- Packard (HP). <\/strong>Donde, se desempe\u00f1\u00f3 como CIO y finalmente por m\u00e1s de veinte a\u00f1os se enfoc\u00f3 en la innovaci\u00f3n dentro de los modelos de negocio.<\/p>\n\n\n\n

\n

\u201cLa oportunidad est\u00e1 abierta para liderar la IA aplicada al servicio, teniendo al cliente como prioridad siempre. Esto acelerando una transformaci\u00f3n AI-first en t\u00e9rminos del nivel de servicio, comercializamos y operamos. Para lograr resultados s\u00f3lidos, que sean medibles\u201d, finaliz\u00f3 Flower.<\/p>\n<\/blockquote>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Con un comunicado, Zendesk anunci\u00f3 un nuevo directivo para sus operaciones en el mercado global, se trata de Craig Flower. Qui\u00e9n dar\u00e1 seguimiento a la transformaci\u00f3n de la firma, para consolidarse como una entidad impulsada por inteligencia artificial. El objetivo es acelerar dicha transici\u00f3n, para mejorar el trabajo en equipo entre cada uno de los […]<\/p>\n","protected":false},"author":3,"featured_media":32709,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[229,61],"tags":[1137,3396,3393,289,3395,2176,3397,535,180,111,353,3394,157,1308],"class_list":["post-32708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-out","category-todas-las-noticias","tag-alta-direccion","tag-coo","tag-craig-flower","tag-cx","tag-director-de-operaciones","tag-experiencia-de-cliente","tag-hewlett-packard","tag-hp","tag-ia","tag-inteligencia-artificial","tag-servicios","tag-tom-eggemeier","tag-transformacion-digital","tag-zendesk"],"yoast_head":"\nZendesk anunci\u00f3 un nuevo directivo global de operaciones<\/title>\n<meta name=\"description\" content=\"Con un comunicado, Zendesk anunci\u00f3 un nuevo directivo para sus 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