{"id":32876,"date":"2026-03-13T10:46:22","date_gmt":"2026-03-13T16:46:22","guid":{"rendered":"https:\/\/reseller.lat\/?p=32876"},"modified":"2026-03-13T10:50:49","modified_gmt":"2026-03-13T16:50:49","slug":"direccion-regional-de-genesys","status":"publish","type":"post","link":"https:\/\/reseller.lat\/?p=32876","title":{"rendered":"Direcci\u00f3n regional de Genesys se renueva con Amanda Andreone"},"content":{"rendered":"\n<p>La direcci\u00f3n regional de <a href=\"https:\/\/reseller.lat\/predicciones-tecnologicas-2026-de-genesys\/\" target=\"_blank\" rel=\"noreferrer noopener\">Genesys<\/a>, se reestructura con el nombramiento de <strong>Amanda Andreone como vicepresidente y L\u00edder Regional de Ventas para Am\u00e9rica Latina.<\/strong> As\u00ed, una de sus prioridades, ser\u00e1 impulsar la adopci\u00f3n de agentes inteligentes a lo largo de Latam.<\/p>\n\n\n\n<p>Esto a trav\u00e9s de experiencias que impulsen la lealtad del cliente a largo plazo, <strong>adem\u00e1s del crecimiento del negocio del sector empresarial latinoamericano.<\/strong> Dentro del plan de desarrollo de la ejecutiva, se destaca la alta prioridad que tiene la IA de agentes (Agentic AI).<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cSin duda, Amanda es una l\u00edder con amplia experiencia y un profundo conocimiento de nuestros clientes, socios y mercados en toda la regi\u00f3n. As\u00ed, su alta capacidad para combinar una s\u00f3lida ejecuci\u00f3n operativa ser\u00e1 determinante\u201d, comparti\u00f3 Larry Shurtz, director ejecutivo de Ventas de Genesys.<\/p>\n<\/blockquote>\n\n\n\n<p>Es as\u00ed como, la direcci\u00f3n regional de Genesys se renueva con la llegada de<strong> Andreone quien anteriormente, se desempe\u00f1\u00f3 como country manager en Brasil. <\/strong>Donde lider\u00f3 un proyecto de expansi\u00f3n del mercado, para fortalecer la adopci\u00f3n de sus soluciones y plataformas.<\/p>\n\n\n\n<p>Desde este nuevo cargo, <strong>la ejecutiva dirigir\u00e1 la estrategia y ejecuci\u00f3n de ventas en la regi\u00f3n de Latinoam\u00e9rica.<\/strong> Apoyando a las organizaciones a acelerar la adopci\u00f3n de la inteligencia artificial de agentes (Agentic AI), para que sean mucho m\u00e1s competitivas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-se-apuesta-por-la-adopcion-de-ia-desde-la-direccion-regional-de-genesys-nbsp\"><strong>Se apuesta por la adopci\u00f3n de IA desde la direcci\u00f3n regional de Genesys&nbsp;<\/strong><\/h2>\n\n\n\n<p>De esta manera, la direcci\u00f3n regional de Genesys <strong>tiene como objetivo apoyar a las empresas en sus procesos de orquestaci\u00f3n de experiencias.<\/strong> Que impulsen la lealtad del cliente a largo plazo y con esto el crecimiento del negocio, as\u00ed es una prioridad estrat\u00e9gica para Andreone.<\/p>\n\n\n\n<p>Este nombramiento llega en un momento clave para la organizaci\u00f3n, donde su plataforma de servicios en la nube, tiene un alto nivel de adopci\u00f3n. <strong>En verticales como sectores financiero, viajes, comercio minorista y salud<\/strong> entre otras industrias, ya que fortalece toda su operaci\u00f3n.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cA trav\u00e9s de una mentalidad centrada en el cliente consolidamos nuestra presencia en toda la regi\u00f3n. Ahora nuestro objetivo, es expandir nuestro alcance a lo largo de los diferentes mercados que comprenden Am\u00e9rica Latina, para as\u00ed acelerar nuestro crecimiento\u201d, mencion\u00f3 el directivo.<\/p>\n<\/blockquote>\n\n\n\n<p>Con la unificaci\u00f3n operativa y <strong>una adopci\u00f3n responsable de capacidades de IA ag\u00e9ntica que generan resultados comerciales medibles<\/strong>, la firma busca aportar valor. Por esto, la direcci\u00f3n regional de <a href=\"https:\/\/www.genesys.com\/es-mx\" target=\"_blank\" rel=\"noreferrer noopener\">Genesys<\/a>, se fortalece para seguir brindando un alto nivel de servicio al mercado.<\/p>\n\n\n\n<p>De hecho, <strong>la firma brinda soporte a 18 de los 20 bancos m\u00e1s grandes de la regi\u00f3n,<\/strong> as\u00ed como a tres de las aerol\u00edneas m\u00e1s importantes de Latam. Finalmente, con esto se subraya la s\u00f3lida presencia de la compa\u00f1\u00eda en industrias cr\u00edticas, algo que se refuerza con Amanda Andreone.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La direcci\u00f3n regional de Genesys, se reestructura con el nombramiento de Amanda Andreone como vicepresidente y L\u00edder Regional de Ventas para Am\u00e9rica Latina. As\u00ed, una de sus prioridades, ser\u00e1 impulsar la adopci\u00f3n de agentes inteligentes a lo largo de Latam. Esto a trav\u00e9s de experiencias que impulsen la lealtad del cliente a largo plazo, adem\u00e1s [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":32877,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[229,61],"tags":[2587,2586,3588,120,2437,151,850,3104,111,3589,990,75,1089,157],"class_list":["post-32876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-out","category-todas-las-noticias","tag-agentes-inteligentes","tag-agentic-ai","tag-amanda-andreone","tag-brasil","tag-comercio","tag-digitalizacion","tag-genesys","tag-ia-de-agentes","tag-inteligencia-artificial","tag-larry-shurtz","tag-retail","tag-salud","tag-sector-financiero","tag-transformacion-digital"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v25.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Direcci\u00f3n 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